Refunds and Returns
Return
We accept returns within 15 days from the date of purchase. To be eligible for a return or exchange, the product must be unused, unopened, and in its original packaging. We cannot accept returns for products that have been opened, used, or damaged by the customer. We will process a refund minus the packaging cost within 14 days of receiving the returned package from the shipping carrier.
To initiate a return please contact our customer service team at customercare@anaturalerose.com to obtain a return shipping label. Please include your original receipt or packing slip with the returned item. Customers are responsible for return shipping costs unless the return is due to our error.